{"id":12666,"date":"2024-02-22T11:06:09","date_gmt":"2024-02-22T11:06:09","guid":{"rendered":"https:\/\/dev.revo4me.com\/?p=12666"},"modified":"2024-03-05T09:34:43","modified_gmt":"2024-03-05T09:34:43","slug":"fiskars-group-leanix","status":"publish","type":"post","link":"https:\/\/dev.revo4me.com\/sv\/blog\/fiskars-group-leanix\/","title":{"rendered":"Connecting 4me with LeanIX for seamless sharing of application data"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Third party integrations are a highly effective way to elevate the impact of your ITSM or ESM solution. Enabling secure and seamless sharing of data from third party platforms with 4me, reduces the need for manual data entry, avoids the duplication of effort associated with keeping information up to date and enables real-time updates across platforms. <a href=\"https:\/\/dev.revo4me.com\/success-stories\/fiskars-group-leanix\/\">Our work with Fiskars Group<\/a> to integrate LeanIX with their 4me is a great example of this.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Background to the project<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Gerber, Georg Jensen, Iittala, Royal Copenhagen, Waterford, Wedgwood, Georg Jensen, Fiskars \u2013 you\u2019ll come across Fiskars Group\u2019s design-driven brands in your homes and in many aspects of your day-to-day life. Founded in 1649, the company now has a 7,000-strong team stretching across 29 countries. Like any business of this size and scale, Fiskars Group relies heavily on its IT systems working optimally to operate efficiently. Back in 2022 we transitioned Fiskars Group service management from a legacy system to 4me. A number of integrations were included in the initial switchover, but there was also a list of others that were earmarked as future projects. LeanIX was at the top of this list.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A proactive approach to 4me evolution<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A really common issue with service management solutions is that after implementation and launch there\u2019s tendency for the system to be neglected \u2013 update opportunities are missed and integration plans can easily linger at the bottom of an endless IT team to-do list. Fiskars Group realised the best way to ensure they progress their plans to develop and evolve 4me was to enlist the professional support of the Revo managed service. Working together, Revo and the team at Fiskars Group have developed a roadmap for 4me. The integration of LeanIX is one of the outcomes of this ongoing relationship.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The driver behind the integration<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The aim of this integration is a familiar story \u2013 breaking down data silos to enable real-time information exchange between two disparate platforms. Specifically, in this case, the Fiskars Group support desk was lacking direct access to accurate data on the applications being across the business via 4me.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cBefore the integration, we pretty much didn\u2019t have a repository for our applications,\u201d says Alexandru Danila, IT Configuration Manager, Fiskars Group. \u201cAll we had was a table of applications that we manually imported into 4me. Then it would just sit there \u2013 not managed, not updated, not anything. We didn\u2019t really know what was running, who was the owner of the application, what the features of an application were\u2026 we didn\u2019t have a lot of the details.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The application data they need already existed in LeanIX \u2013 a platform primarily used by the business\u2019s IT architects. But as the two platforms weren\u2019t integrated, this information had to be manually added to 4me and updated because the systems weren\u2019t linked.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cLeanIX had a lot of the information we needed, but it wasn\u2019t connected with 4me, so it wasn\u2019t centrally visible or accessible,\u201d says Alexandru. \u201cLeanIX was working, 4me was working \u2013 they just weren\u2019t working together.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Revo team worked with both Fiskars Group and LeanIX to build an integration. This interconnectivity between the systems enables data to transfer securely and seamlessly between the platforms. In other words, the information on IT components stored in LeanIX is now available to help the IT support team manage incidents, service requests, and other problems raised in 4me.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cNow 4me is integrated into LeanIX, application data can be used in service management requests,\u201d adds Alexandru. \u201cApplication owners can be tagged, and the details about an application are more available to our support teams.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Find out more&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For more information about how we helped Fiskars Group integrate 4me and LeanIX, read the full <a href=\"https:\/\/dev.revo4me.com\/success-stories\/fiskars-group-leanix\/\">success story<\/a>. And if you\u2019re interested in finding out how Revo 4me could transform your approach to service management, we\u2019d love to <a href=\"https:\/\/dev.revo4me.com\/contact\/\">talk you through our approach<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Third party integrations are a highly effective way to elevate the impact of your ITSM or ESM solution. Enabling secure and seamless sharing of data from third party platforms with 4me, reduces the need for manual data entry, avoids the duplication of effort associated with keeping information up to date and enables real-time updates across [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":11408,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[31],"tags":[],"class_list":["post-12666","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fiskars Group \u2013 4me and LeanIX Integration | Revo<\/title>\n<meta name=\"description\" content=\"Fiskars Group \u2013 Connecting 4me with LeanIX for seamless sharing of application data.\" \/>\n<meta name=\"robots\" content=\"noindex, 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