{"id":12418,"date":"2023-03-27T14:22:06","date_gmt":"2023-03-27T13:22:06","guid":{"rendered":"https:\/\/dev.revo4me.com\/fiskars-group\/"},"modified":"2023-12-13T16:10:23","modified_gmt":"2023-12-13T16:10:23","slug":"fiskars-group","status":"publish","type":"page","link":"https:\/\/dev.revo4me.com\/sv\/framgangshistorier\/fiskars-group\/","title":{"rendered":"Fiskars Group"},"content":{"rendered":"\t\t
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Framg\u00e5ngshistoria | Fiskars Group<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"Det \u00e4r s\u00e5 intuitivt att det g\u00f6r dig b\u00e4ttre p\u00e5 ditt jobb\"<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\tEn framg\u00e5ngshistoria<\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vi introducerar Fiskarskoncernen<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fiskars Group \u00e4r hem f\u00f6r en samling designdrivna livsstilsvarum\u00e4rken som Gerber, Iittala, Royal Copenhagen, Waterford, Wedgwood och, naturligtvis, Fiskars. F\u00f6retaget har sitt ursprung i Finland och har funnits sedan 1649. Idag har f\u00f6retaget ett imponerande team med n\u00e4rmare 7 000 medarbetare i n\u00e4stan 30 l\u00e4nder. <\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Utmaningen<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Utn\u00e4mningen av en ny Chief Digital Officer i mars 2021 ledde till ett antal f\u00f6r\u00e4ndringar i Fiskarskoncernens IT-landskap. Bland annat bytte man leverant\u00f6r av servicedesk och gjorde en bredare \u00f6versyn av de IT-applikationer och verktyg man anv\u00e4nde f\u00f6r att st\u00f6dja verksamheten. Efter att ha uppt\u00e4ckt en allm\u00e4n besvikelse och anv\u00e4ndarnas motvilja mot deras befintliga ITSM beslutade de sig f\u00f6r att g\u00f6ra <\/span>
\n byta till 4me<\/span>
\n<\/a> p\u00e5 grund av dess l\u00e4gre driftskostnader och anv\u00e4ndarv\u00e4nliga gr\u00e4nssnitt. <\/span> <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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”M\u00e5nga av v\u00e5ra medarbetare gillade inte v\u00e5r tidigare portal f\u00f6r servicehantering eftersom den var sv\u00e5r att anv\u00e4nda. Vi betalade f\u00f6r funktioner i v\u00e5r licens som vi inte anv\u00e4nde. Dessutom var vi tvungna att anlita en tredje part f\u00f6r att administrera plattformen eftersom vi saknade den interna kompetensen.”<\/span><\/i><\/p>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tMike Rossi\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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Bygga l\u00f6sningen<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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N\u00e4r beslutet att byta till 4me var fattat gick Fiskars Group vidare f\u00f6r att hitta r\u00e4tt implementeringspartner f\u00f6r projektet. Med bara 16 veckor p\u00e5 sig att ta systemet fr\u00e5n koncept till full drift var det avg\u00f6rande att arbeta med en partner som visste exakt vad de gjorde f\u00f6r att klara tidsfristen.<\/p>\n

Tre potentiella partners valdes ut f\u00f6r rollen. De andra tv\u00e5 parterna diskvalificerades snabbt – en p\u00e5 grund av att de saknade praktisk erfarenhet av 4me och den andra p\u00e5 grund av dolda kostnader i deras priss\u00e4ttningsmodell.<\/p>\n

Revo erbj\u00f6d den nischade erfarenheten av att vara en erfaren 4me-partner och en transparent strategi f\u00f6r priss\u00e4ttning. Revo ledde implementeringen och Fiskars 4me-system togs i drift i tid, deras gamla system togs ur drift en m\u00e5nad senare och enligt Mike har de ”aldrig sett tillbaka – det \u00e4r s\u00e5 intuitivt att det g\u00f6r dig b\u00e4ttre p\u00e5 ditt jobb”<\/em>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Snabbare svarstider<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Med Fiskars Groups tidigare plattform f\u00f6r servicehantering m\u00e5ste alla \u00e4renden granskas av servicedesken innan de skickades vidare till r\u00e4tt supportteam. Detta orsakade f\u00f6rseningar i svaren. De 4me-arbetsfl\u00f6den som Revo inr\u00e4ttade minskade avsev\u00e4rt antalet f\u00f6rfr\u00e5gningar som gick via supportteamen p\u00e5 f\u00f6rsta niv\u00e5n. F\u00f6rb\u00e4ttringarna av snabbheten och effektiviteten i slutanv\u00e4ndarupplevelsen har lett till betydande f\u00f6rb\u00e4ttringar av engagemanget f\u00f6r IT-servicedesken.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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St\u00f6d f\u00f6r lokala spr\u00e5k<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Som en global organisation var det viktigt f\u00f6r Fiskarskoncernens servicedesk att vara utrustad f\u00f6r att st\u00f6dja en flerspr\u00e5kig anv\u00e4ndargrupp. Tidigare hade anst\u00e4llda i deras butiker och fabriker i Finland varit ovilliga att kontakta servicedesken eftersom de inte k\u00e4nde sig bekv\u00e4ma med att g\u00f6ra det p\u00e5 engelska. Aktiveringen av funktionen f\u00f6r automatisk \u00f6vers\u00e4ttning i 4me har avsev\u00e4rt f\u00f6rb\u00e4ttrat engagemanget hos anv\u00e4ndare vars f\u00f6rstaspr\u00e5k inte \u00e4r engelska.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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F\u00f6rvaltad service<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Den <\/span>
\n f\u00f6rvaltad tj\u00e4nst<\/span>
\n<\/a> ger Fiskars Group direkt tillg\u00e5ng till engagerade experter som arbetar n\u00e4ra deras team f\u00f6r att anpassa 4me till deras f\u00f6r\u00e4nderliga aff\u00e4rsbehov. P\u00e5 s\u00e5 s\u00e4tt kan de uppdatera och ut\u00f6ka sin servicehantering n\u00e4r de beh\u00f6ver, utan att det kostar extra att anlita externa r\u00e5dgivare eller utbilda anst\u00e4llda. <\/span><\/p>\n

Uppdraget f\u00f6r den hanterade tj\u00e4nsten omfattar allt fr\u00e5n veckovisa fels\u00f6kningsm\u00f6ten till m\u00e5natliga styrm\u00f6ten f\u00f6r att uppdatera framstegen med deras utvecklingsplan. S\u00e5 oavsett om teamet beh\u00f6ver hj\u00e4lp med att implementera en ny automatisering, r\u00e5d om hur man kan expandera 4me till fler avdelningar (t.ex. Facilities) eller processen f\u00f6r att l\u00e4gga till ny funktionalitet (t.ex. nya integrationer med Jira och <\/span>LeanIX<\/span>), t\u00e4cks det av den fasta kostnaden f\u00f6r den hanterade tj\u00e4nsten.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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4me-integrationer<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Integrationer<\/span><\/a> har spelat en viktig roll i effektiviseringen av Fiskars Group IT Service Desk. Hittills har f\u00f6ljande integrationer genomf\u00f6rts:<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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H\u00f6jdpunkter fr\u00e5n denna framg\u00e5ngshistoria<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\tAnv\u00e4ndarv\u00e4nlig portal och intuitiv s\u00f6kning\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tFj\u00e4rr\u00e5tkomst f\u00f6r anv\u00e4ndare via mobilapp\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tF\u00f6rb\u00e4ttrad anv\u00e4ndarupplevelse och systemacceptans\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tSystemf\u00f6rb\u00e4ttringar initierade och underst\u00f6dda av Revo-teamet\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tSkr\u00e4ddarsydd utbildning f\u00f6r att st\u00f6dja lansering och integration\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tAutomatiserad spr\u00e5k\u00f6vers\u00e4ttning\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tValuta f\u00f6r pengarna och konsekvens som erbjuds av f\u00f6rvaltade tj\u00e4nster\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tSnabbare \u00e4rendehantering tack vare str\u00f6mlinjeformat arbetsfl\u00f6de f\u00f6r servicedesk\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tL\u00e4gre driftskostnader och transparent priss\u00e4ttning\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tM\u00e5natligt styrelsem\u00f6te f\u00f6r att granska och uppdatera utvecklingsplanen\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tSnabbt genomf\u00f6rande inom en utmanande tidsram\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tProblemfria byten och integrationer med tredje part\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00d6ver till dig<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00c4r du redo att ta reda p\u00e5 hur ett samarbete med Revo 4me kan f\u00f6r\u00e4ndra din servicehantering?<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"Man\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Framg\u00e5ngshistoria | Fiskars Group ”Det \u00e4r s\u00e5 intuitivt att det g\u00f6r dig b\u00e4ttre p\u00e5 ditt jobb” En framg\u00e5ngshistoria Vi introducerar Fiskarskoncernen Fiskars Group \u00e4r hem f\u00f6r en samling designdrivna livsstilsvarum\u00e4rken som Gerber, Iittala, Royal Copenhagen, Waterford, Wedgwood och, naturligtvis, Fiskars. F\u00f6retaget har sitt ursprung i Finland och har funnits sedan 1649. Idag har f\u00f6retaget ett […]<\/p>\n","protected":false},"author":10,"featured_media":12423,"parent":12419,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12418","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFiskars Group | Revo4me framg\u00e5ngshistoria<\/title>\n<meta name=\"description\" content=\"Fiskars Groups framg\u00e5ngshistoria - "Det \u00e4r s\u00e5 intuitivt att det g\u00f6r dig b\u00e4ttre p\u00e5 ditt jobb"\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fiskars Group | Revo4me framg\u00e5ngshistoria\" \/>\n<meta property=\"og:description\" content=\"Fiskars Groups framg\u00e5ngshistoria - "Det \u00e4r s\u00e5 intuitivt att det g\u00f6r dig b\u00e4ttre p\u00e5 ditt jobb"\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dev.revo4me.com\/sv\/fiskars-group\/\" \/>\n<meta property=\"og:site_name\" content=\"Revo\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-13T16:10:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dev.revo4me.com\/wp-content\/uploads\/2023\/03\/Fiskars-group-logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:label1\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dev.revo4me.com\\\/sv\\\/fiskars-group\\\/\",\"url\":\"https:\\\/\\\/dev.revo4me.com\\\/sv\\\/fiskars-group\\\/\",\"name\":\"Fiskars Group | Revo4me framg\u00e5ngshistoria\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dev.revo4me.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/dev.revo4me.com\\\/sv\\\/fiskars-group\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/dev.revo4me.com\\\/sv\\\/fiskars-group\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/dev.revo4me.com\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/Fiskars-group-logo.jpg\",\"datePublished\":\"2023-03-27T13:22:06+00:00\",\"dateModified\":\"2023-12-13T16:10:23+00:00\",\"description\":\"Fiskars Groups framg\u00e5ngshistoria - 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