How safe is your data in the cloud? If you are wrestling with the idea of moving your customer and application data to the cloud, there are several fundamental things to consider. Who owns the data? The premise of switching to an ITSM SaaS solution is that you take your customer data and store it in a […]
The role of ITSM in the big IT security debate Recent events such as WannaCry and other hacking threats have caused budget holders to refocus on network and end-point IT security – but they may be missing the point. There is little doubt that headline-grabbing events such as the WannaCry NHS attacks in the UK […]
Cut the fluff – Why ITSM needs to simplify IT Service Management (ITSM). A phrase that seems fairly simple to understand but has become a hugely complex and involved industry. To most people, IT Service Management is just that: managing the service offered by IT. But what does this mean in practice? Searching for a […]
