Success story | SSP Group – JML automation
“Revo makes 4me work for everyone – for them, for us and for our customers and colleagues”
Success story
Introducing SSP Group
SSP Group is a leading operator of food and beverage concessions in travel locations worldwide. They employ circa 42,000 colleagues, in around 600 locations, across six continents and 36 countries. In 2019, Revo transitioned the business’ service management to 4me. Since then, the Revo team has continued to work with SSP to advance the functionality of their service management system to evolve with their business needs.
“The team at Revo has spent time understanding and working to get to know SSP over the years. They want to make 4me work, for us and for our customers and colleagues.”
The challenge
As a large, global enterprise, SSP relies on Microsoft 365 to enable communication and collaboration across its business. This involves supporting the move to M365 for all staff over the coming years. Setting up, managing, transferring, and, when necessary, closing individual IDs, usernames and passwords was a cumbersome manual task that was diverting their IT team from more strategic projects.
SSP tasked Revo with building the capability within 4me to automate its joiner, mover, leaver (JML) workflow. Revo had previously built automation functionality into SSP’s 4me to respond to ad hoc requests from colleagues to access additional tools and software, but the scale and scope of this new JML automation project made it far more complex. Not only did it need to work across the entire colleague population of SSP, it also extended beyond managing Microsoft 365 IDs to include IT hardware too.
“We needed to create a JML process to manage the joiners, movers and leavers more efficiently. On the scale of how many colleagues we have at SSP, we couldn’t manage this manually.”
Success Story
The solution
Working closely with the SSP team, we built automations into 4me to streamline their JML workflow and eliminate as much avoidable manual effort from the workflow as possible. Now, once a candidate is marked as hired in SuccessFactors, using MuleSoft, an API generates a 4me ticket and initiates the automated onboarding workflow. Firstly, 4me connects to Microsoft Azure, automatically triggering the creation of a Microsoft 365 ID and password for the new joiner. At the same time, 4me also initiates a wider onboarding process, tracking all the IT tasks for the new hire.
“We needed an automation process to manage the JML workflow end-to-end. We wanted an automation to onboard colleagues with a Microsoft 365 ID, but also order their laptop, headset and any other IT equipment.”
Impact
The JML automation enables the SSP Group team to better support new joiners, by ensuring every colleague is provided with seamless access to the SSP Group IT systems and any hardware they need. Automating the onboarding workflow also significantly reduces the admin burden of setting up new joiners on the business’ systems, releasing team members to spend more time on higher impact, strategic projects.
“With an automation managing the JML process, we have more time and scope to bring on more strategic programmes. For example, the exciting rollout of Oracle Simphony and SAP S/4 Hana. The automated JML process Revo set up will also provide automated access to these systems and many more systems to come.”
Highlights from this success story
Customising functionality
Adding bespoke automations to 4me to meet the unique needs of SSP Group
Elevating employee experience
Colleagues gain prompt and seamless access to SSP IT systems and hardware
Streamlining onboarding
Reducing bottlenecks in the onboarding process with an automated workflow
Integrating platforms
4me automations set up to trigger when a new hire is logged on SuccessFactors
Automating repetitive tasks
Reducing the repetitive, manual tasks associated with onboarding new joiners
Freeing up IT capacity
The SSP IT team gains more time to focus on higher impact work
For more information on automating joiner, mover, leaver workflows, download our automation eBook.
What next
Over to you
Are you ready to find out how working with Revo 4me could transform your service management.
